![]() ![]() We aim to process all returns within 7 days of receiving your items. You are responsible for all return costs except in cases where there is a fault with the product. The goods are considered your responsibility until we have confirmation they have reached us so please use a tracked service. Make sure your order invoice is included with the parcel and it is received by us within 14 days of delivery. If you would like to request a refund please log-in to your online account within 7 days of receipt and click on the instructions to request a return. We understand that sometimes the items you order may not be suitable. We're very sorry for any inconvenience caused.ĭon't hesitate to contact us prior to ordering if you have any questions about our delivery times or services. Costs have become extremely prohibitive and we are not able to cover our postage costs worldwide, particularly when parcels may go missing. Unfortunately as of the 4th February 2020 we no longer ship outside of Europe. Sadly as of 1st January 2021 due to the uncertain effect of Brexit we are no longer able to ship direct to Europe We cannot be held responsible for non-collection of parcels at the post office and would encourage you to contact your nearest Royal Mail delivery office if you believe your parcel is missing, as the red delivery card may have been mislaid. If your parcel is larger than this or requires a signature and no-one is home, you will receive a card from Royal Mail with further instructions. Most of our parcels that are 3 metres or less will fit through the letterbox. Unfortunately, Royal Mail prohibits us to use any delivery instructions at checkout so please don't ask to leave your parcel somewhere as we won't be able to. Please allow 10 working days before you contact us regarding a missing parcel. Your parcel will be dispatched the next working day and will then take approximately 1-2 days to arrive.įor orders under £40, we offer 2 options We also offer a Royal Mail 1st Class upgrade available for £4.50 per order. Please choose 1st class delivery if you'd like your order processed and dispatched quicker than this even if you qualify for free delivery. We aim to dispatch all free delivery and 2nd class orders within 2 working days and your parcel will then usually take between 3 and 5 working days to be delivered. We offer FREE standard UK delivery on all orders over £40! We currently use Royal Mail 24 or 48. ![]()
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